eCore is a deposit account that allows you to pre-load the funds you require for your expected volume of transactions.
To process transactions, you must have available funds in the account. We encourage you to tailor your deposit amount based on your previous monthly invoices. You can fund your account via credit card, online banking, EFT or by cheque.
Please follow the payment instructions outlined in this article.
Option 1 - Credit Card
The fastest and easiest method to fund your ecore account is via credit card payments. Once logged into ecore, navigate to the “person" icon on the top-right menu bar and then select “Account Admin” and then "Credit Card Payment" to proceed.
Due to the high level of government disbursements associated with the services and the administrative effort required to expedite the processing of these payments, an administrative charge will be applied to this payment method.
Note: if the credit card payment option does not appear for you, contact us at 1-888-577-9177 or clientcare@dyedurham.com to enable the setting.
Option 2: Online Banking
For the initial setup: (1) Add Oncorp Direct Inc. as a payee on your online banking account and, (2) input your Account ID found on the left side of your eCore homepage.
Following the initial setup, all payments can be made by selecting the payee and the deposit amount. Please allow 3–5 business days for processing.
A record of your payment will show up in your eCore account (Account Admin -> Statement of Charges) once complete.
Option 3 - Electronic Funds Transfer (EFT)
To send a direct deposit via EFT, please email us at ebp@dyedurham.com and our team will help you get set up. Please ensure you reach out to us even if you currently make payments via EFT for Dye & Durham's other services.
Be prepared to have your eCore Account ID ready, which can be found on the left panel upon login.
Option 4 - Cheque
We recommend paying via online payment methods where possible for faster account funding, but if online payment is not an option, please send a cheque to the following address with your Account ID. You can find your Account ID on the left-panel of the eCore landing page.
Please allow up to 3-4 weeks for processing.
Mail to address:
Dye & Durham
1100-25 York Street, Toronto, Canada, M5J 2V5
ATT: Accounts Receivable Department
