How to Resolve “User is Already Logged in”

This article will explain what to do when encountering a “User is Already Logged in” prompt.

These are steps for the administrator to facilitate if the specific user cannot log out of Unity® Accounting. To resolve this, we will be covering the following steps:

• Switching to Multi-User Mode
• Navigating to User Accounts Menu
• Locating User / Force Logging Out
• Switching Back to Single-User Mode

Switching to Multi-User Mode

Steps:

1. Click on File
2. Click on Switch to Multi-User Mode

Navigate to User Accounts

Steps:

1. Click on Maintenance
2. Click on User Accounts

Locate User / Force Logging Out

Steps:

1. On the bottom left, navigate to List of logged-in users
2. Click on List of logged-in users
3. Scroll through the list to locate the specific user
   
   
   
   
4. Click on the down arrow
   
   
   
   
5. Click on Reset

Switching Back to Single-User Mode

After the user has been forced to log out, the Administrative User can switch back to Single-User Mode.

Steps

1. Click on File
2. Click on Switch to Single-User Mode